FAQ

Frequently Asked Questions

When will my order arrive?

Orders are processed in 3-5 business days and usually arrive within 8-16 business days in total. You will receive a tracking number by email as soon as your order ships.

Is shipping free?

Yes. Shipping is free on all orders within the United States, with no hidden fees or import duties.

How can I track my order?

Use the tracking link in your shipping confirmation email, or visit our Track Your Order page.

What if I don't like my product?

We offer a 30-day money-back guarantee. Email us within 30 days of delivery and we will help you with your return.

What if my item arrives damaged?

Contact us within 7 days with a photo and we will send a free replacement or a full refund.

Which payment methods do you accept?

We accept all major credit and debit cards, Shop Pay, PayPal, Apple Pay and Google Pay. All payments are 100% secure and encrypted.

Can I change or cancel my order?

Yes, as long as it has not shipped yet. Email us as soon as possible.

How can I contact you?

Email us at ismaeltaktak.9@gmail.com. We reply within 24 hours, Monday to Saturday.